General terms and conditions

The following document regulates the access and use of the transport service of citenGo Sharing SL, hereinafter citenGo.

Please read these General Conditions carefully before accepting them. For any question about the Service offered by citenGo you have at our disposal on our online platform the section “Frequent Questions” and the chat where you can be personally attended by our operators, as well as through the communication methods mentioned in this document.

The company CitenGo Sharing SL, domiciled at Calle Asturias, 61, Bajo, 46023, Valencia, and provided with NIF B98627854 duly registered in the Mercantile Register of Valencia, volume 9778 folio 56 inscription 1st Sheet V-158993. citenGo has a digital platform through which it offers an urban mobility service, consisting of the provision of electric vehicles without a driver (motorcycles) for their use, on demand and subject to their availability, by multiple users of Individualized and particular, who will pay for the time of use of them.

Depending on the time of use of the vehicles, it currently has two differentiated services:

● Rent per minute: “Motosharing”.

● Traditional rental: Rent for 24h or more. “Rental”

Please read carefully the conditions of the service that you use.

CONDITIONS OF SERVICE “MOTOSHARING”

1. Definitions.

“Application”: is the application for mobile electronic devices that allows access to the online platform of citenGo, through which you can register as a customer, select the interest rates, manage the reservation, start and end of the use of Vehicles.

“Client” or “Clients”: are the natural persons who, meeting the requirements established in the General Conditions and in the current legislation for the use and driving of the Vehicles, have duly registered as such and have accepted the General Contracting Conditions and Use and Privacy Policy.

“General Conditions” or “General Contracting Conditions”: these are the general terms and conditions of contract applicable to the Service offered by citenGo in Spain.

“Conditions of Use and Privacy”: are the legal notice, the cookie policy and the privacy policy of the Website and the Application of citenGo

“Driving Permit”: is the valid and valid title that allows driving the Vehicles. The following are considered valid driving licenses in Spain: (a) those issued in Spain in accordance with current Spanish legislation; (b) those issued by the Member States of the European Union in accordance with Community regulations; (c) the valid international permit together with the valid national permit of the corresponding country for which it was required in order to allow driving in Spain according to Spanish regulations; (d) those issued by other States that were recognized as valid for the purpose of allowing driving in Spain according to Spanish regulations: in particular, the following driving licenses will be valid during the first 6 months in Spain:

● Permits issued in Spanish.

● Permits of countries of the Geneva Convention: Andorra, Argentina, Bolivia, Brazil, Chile, Colombia, Croatia, Ecuador, El Salvador, the Philippines, Guatemala, Iceland, Liechtenstein , Macedonia, Morocco, Norway, Paraguay, Peru, Dominican Republic, Serbia, Switzerland, Turkey, Tunisia, Ukraine, Uruguay, Venezuela.

● Permits accompanied by an official translation into Spanish (6 months).

“Privacy Policy”: these are the terms and conditions that govern, in accordance with the applicable legislation, the obtaining, processing and use of the Client’s personal information by CitenGo.

“Service”: is the service of motosharing provided by CitEnGo, consisting of the provision of vehicles without a driver for their use, on demand and subject to their availability, by multiple users individually and individually, in accordance with the General Contracting Conditions, the Particular Local Conditions and the Privacy Policy.

“Website”: is the website www.citengo.com, which allows access to the online platform of citenGo, through which you can register as a customer, as well as the management of your account.

“Terms and Conditions of Service”: are the General Conditions, the Particular Local Conditions, and the Conditions of Use and Privacy.

“Vehicle” or “Vehicles”: these are electric motorcycles (category L3e-A1) whose provision without a driver is the subject of the Citizen Service.

“Termination Zone” or “Service Area”: ​​is the area of ​​a location identified on the Website and in the Application within which the Client is allowed to terminate the use of the Vehicle.

2. Object.

2.1. The General Conditions (together with the remaining Terms and Conditions of Service) include the terms and conditions governing the relationship between the Customer and CitenGo and the provision and use of the Service. The acceptance by the Customer of the Terms and Conditions of the Service implies that the latter, explicitly and unequivocally, gives their consent to them and expresses its willingness to contract the Service in accordance with them.

2.2. The Terms and Conditions of the Service constitute the entire agreement between CitenGo and the Customer with respect to their registration as such and their use of the Service and the Vehicles. The Terms and Conditions of the Service also constitute a contract of a very personal nature, for which the Client who owns it must be, at all times, the exclusive user of the Service and the sole driver of the Vehicles used by him.

3. Registration and activation of the Service.

3.1 To use the Vehicles, the applicant must register in advance to the Service and complete his registration as a Client through the online platform of citenGo available on the Website or in the Application. Individuals with an age equal to or greater than 18 years and who are holders and have a valid Driving Permit valid in Spain for the category of the relevant vehicle (category L3e-A1) may be registered.

3.2 To register as a Client, the user must enter all the information required in the electronic registration form available on the Website and / or in the Application, which must be correct, true and complete, and expressly accept the Terms and Conditions of Service , and pay the registration price foreseen, if any, in section 5.1.a) of these General Conditions and in the Particular Local Conditions.

3.3 The registration and acceptance of the Terms and Conditions of the Service suppose the declaration of the Client that it complies with all the personal circumstances described above, although the latter must accredit them by presenting a copy of the Driving License in force and valid in Spain. Likewise, it will credit your personal information with the contribution of a copy of your national identity document and with the presentation of a self-photograph (“selfie”), if required.

3.4 CitenGo reserves the right to verify the information provided by the Client and that the bank of citenGo has not rejected the credit or debit card registered by the Customer. As a security measure, to verify the validity of the credit card provided, and verify that it is not the subject of a report of theft or loss, CitEnGo will make a temporary verification charge of € 0.10, once the card’s accuracy has been verified. the retention is paid immediately, assuming no real cost to the client. In the same way, citenGo reserves the right to refuse registration if the credit or debit card entity has rejected said charge or if it has reasoned doubts about the veracity of the same or that does not meet the requirements of the Terms and Conditions. Conditions of the Services. Likewise, citenGo may cancel the registration of any Client that violates the Terms and Conditions of the Service, or if it had the well-founded suspicion of such breach or fraud or identity theft, or if it maintained any debt or dispute pending resolution with citenGo.

3.5 The registration will be considered completed when the Client receives confirmation from CitEnGo (by email or telephone), accepting these Terms and Conditions of Service as accepted. Once the registration is completed, the Customer may use the Vehicles that are available.

3.6 In the event that, once the process of registration and activation of the Service has been completed, the Driving Permit has expired or been canceled, suspended, withdrawn, lost or stolen, or in any way has ceased to be the owner or dispose of of the Driving Permit, the Customer may not use the Service during the period of time that any of said circumstances lasts and shall inform CitenGo of any of said circumstances, who may deactivate the Service and block the registration of said Customer as of that moment. . Otherwise, the Customer will be solely responsible for all damages and losses caused to Citizen and any third party. Once any of these circumstances has been remedied by the Client, he may re-submit the Driving Permit to CitEnGo and complete the process of registering and / or activating the Service again.

3.7 During the registration process, access data to your personal account (username, password and PIN) will be generated for the Client, through which you can access the Service online and the information contained in it, which you can modify in any time, except for the email address and / or the mobile phone.

3.8 To modify, rectify or cancel any of the personal data provided to Citizen, you must follow the procedure to exercise your ARCO rights, in accordance with the provisions of the Privacy Policy. However, the Client accepts that the cancellation of the information related to his Driving Permit (and not the mere updating or rectification) will mean the automatic termination of the Service.

3.9 The personal access data (username, password and PIN) will be strictly confidential, personal and non-transferable. It is expressly forbidden to the Client to assign or communicate said data to third parties. Otherwise, the Customer will be solely responsible for the damages that may be caused by the loss or transfer of said information to the Vehicles and to third parties. In the event that the Customer suffers any loss or theft of your electronic or mobile device in which the Service operates, or suspects the use of your Client account by a third party, you must immediately notify the Customer Service CiteGo for your proper blockade.

3.10 They will be considered as serious infringement and breach, and will cause the use of physical documents to be canceled or in any case, not corresponding to the Client at the time of registration to the Service.

3.11 Unless expressly authorized by citenGo, a client can not have more than one personal account in the service.

4. Reservation / use of the Service / Vehicles.

4.1 Prior to the use of a Vehicle, the Client may locate and reserve it through the Application. The reserved Vehicle will remain blocked for a maximum period of twenty (20) minutes, during which the Customer must reach that and start the Vehicle to start the desired journey. The reservation time will be free.

4.2 The reservation will expire in case you have not unlocked the Vehicle within the time of reservation. In the same way, the Customer may cancel a reservation online if he decides not to use the Vehicle. In case of successive requests or cancellations of reservations, without ever using the motorcycle, citenGo may apply to the Client the penalties provided in the applicable Local Particular Conditions.

4.3 In the use and driving of the Vehicles, the Customer must:

a) know and comply with the state and local legal provisions regarding traffic, motor vehicle traffic and road safety in force at the place and at the time of use of the Service and comply with the obligations derived from its non-compliance;

b) read carefully and comply with the Terms and Conditions of the Service; Y

c) read carefully and comply with the instructions for use of the Vehicles, available on the Website, in the Application and in the documentation of the Vehicle.

d) use the Vehicles exclusively for their private movement and finalize said use within the Termination Zone;

e) Carefully and diligently use the Vehicles, their equipment and their accessories, and leave them in the same condition in which they were received (before starting their use, the Customer must check the condition of the Vehicle, its equipment, and its accessories, and if you detect any defect or anomaly you must notify CitenGo through the Application);

f) before booking and use, check the autonomy of the vehicle and ensure that it is sufficient to complete and complete the desired journey in the places enabled for this purpose (citenGo may penalize the customer in case the vehicle runs out of battery ); Y

g) stopping the vehicle and communicating said circumstances as soon as possible to the Customer Service Center of CitEngo, if during the use of the Vehicle it is illuminated in the instrument panel; any of the witnesses that detected an anomaly of operation of the same or if it perceived external signs that indicate fault or malfunction of the same.

4.4 In the use and driving of the Vehicles, it is expressly forbidden:

a) driving the vehicle without being a Citizen customer;

b) make multiple (more than two) reservations of one or more vehicles without actually starting the rental.

c) Alter, reproduce, clone or in any case make inappropriate or fraudulent use of the “citenGo” application.

d) allow the use and driving of the Vehicle by persons other than the Client;

e) driving the vehicle on unauthorized roads, areas or enclosures or on roads not accessible to public traffic, unpaved or whose condition could pose a risk of damage to the Vehicle;

f) driving under the influence of alcohol, narcotics, narcotics, fatigue or illness;

g) transport people or merchandise for commercial purposes or through consideration;

h) transport merchandise or toxic substances, flammable and, in general, dangerous and / or that violate the legal provisions in force;

i) participate with the Vehicle in races, competitions or challenges of any nature or use the Vehicle for conducting driving practices;

j) perform any type of intervention, modification, manipulation, repair or replacement of any part or accessory of the Vehicle;

k) use the Vehicle to commit criminal acts, dirty, commit a vandalism or leave the vehicle in bad condition;

l) exceed the weight, quantity or volume authorized in the driver’s license or technical file of the Vehicle;

m) transport the Vehicles on board any means of land, sea or air transportation;

n) facilitate or commit intentionally or negligently by the Client theft, theft and / or acts of vandalism in relation to the vehicle

o) not to notify the suspension, revocation, withdrawal, etc., of your driving license.

p) park the Vehicle outside the Completion Zone;

q) to park the Vehicle in the places where it is not allowed according to the applicable regulations in the locality in which they are used;

r) park the vehicle outside the public road or in private enclosures or in restricted places for the other users of the city;

s) transporting more than one (1) companion or any companion who does not meet the requirements for companions established in the legal provisions in place and at the time of use of the Service, including those relating to age and height and the use of helmet; Y

t) assign, sublet, rent, mortgage, pledge, sell or in any way give as a guarantee or dispose of the Vehicles, their equipment, their accessories, parts or pieces thereof.

5. Economic conditions.

5.1 The Client agrees to pay:

a) The fee for registering as a Citizen Client established in the Particular Conditions.

b) The price for the use of the Vehicle will be determined by the duration of the same, measured in the minutes elapsed between the moment in which the Customer initiates the use of the Vehicle (press “Start”) and the moment in which it ends (press ” Finish “) in the Application. Said price shall be calculated by applying the local rates provided to the Client in the Local Particular Conditions corresponding to the location in which the Vehicle is used. These local rates will be available and updated for consultation on the Website and in the Application.

c) The above prices will be subject, where appropriate, to the bonuses or special prices of the commercial promotions made by CitEnGo at each moment, whose duration, content and scope will be those established by CitEnGo in each case.

d) The amounts stipulated in the Local Particular Conditions in the case of damage to the Vehicles, their equipment and accessories or their documentation, or in the case of their theft.

e) The amounts corresponding to expenses, costs, fees, penalties, charges and fines for any violation of current and applicable legal provisions, particularly regarding traffic, circulation and road safety, which occurred during the time in which the Client recorded as user of the Vehicles, including those relating to the delay in payment by the Client and the judicial or extrajudicial expenses that CitEnGo could have incurred as a result of the foregoing;

f) The amounts corresponding to the payment obligations of any nature derived from the breach of the Terms and Conditions of the Service and the legal provisions applicable to the use and driving of the Vehicles.

5.2 The above amounts will be added, when applicable, the Value Added Tax or the tax that replaces it, informing the Client of the total amount duly resulting, before proceeding to the payment.

5.3 The Client gives his consent for Citizen to send the invoices in electronic format to the registered email address. The Customer may revoke said consent at any time by express notification to the Customer Service of citenGo.

5.4 The resulting amounts charged to the Customer will be charged to the credit or debit card that the customer communicates during the registration process. By communicating the data of your credit or debit card, the Client expressly authorizes the lessor to charge the same the credits that accrue in favor of CitEnGo for the registration price, the use price and for any other concept .

5.5 The charge for the registration fee and the price corresponding to the use of the Vehicles will be charged to the Client instantaneously after the contracting or provision of the service, whichever occurs first. This may be modified in the applicable Local Particular Conditions.

5.6 The Customer must ensure that he has sufficient credit or debit card credit. In the event that the card entity registered by the Customer rejects the payment, the Client’s account will be temporarily suspended for the duration of the non-payment and that Client will be notified for the regularization of the outstanding amounts and the reactivation of his account. If the non-payment lasted more than ten (10) days, the amount owed by the Customer shall be increased by a surcharge consisting of 0.1% of the amount due for each day of delay plus the corresponding legal interest that may accrue, in Management expenses concept. In any case, the non-payment of any amount owed by the Customer will entitle Citizen to terminate the contract with the Client, to file the legal actions it deems pertinent, including the compensation for damages that may have been caused by the Customer’s breach. .

5.7 The following behaviors will be considered infractions and serious breaches, and may be cause of Discharge:

The lack of payment for a service.
Failure to pay possible penalties applied by Citizen , resulting from misuse or damage to the vehicle.

6. Insurance, Theft and Damage to the vehicle.

6.1 The insurance covers damages to third parties.

6.2 The Customer is responsible for all damages and damages caused by the use of the vehicle. In addition, you will also be responsible for all damages if you do not duly complete an accident report or, where applicable, the corresponding report by accident or theft, where the data of the vehicles and drivers involved must be clearly stated and the conditions and circumstances in the that occur.

6.3 Excluded from insurance coverage, therefore, the Client is fully responsible for: (i) damages to persons and things caused by it through intent or negligence; (ii) damages to persons and things caused by a driver other than the Client; (iii) loss or damage to vehicle accessories (such as, for example, the helmet, trunk, mirrors, USB input, etc.); (iv) the theft or theft of personal items left inside the vehicle; (v) tire punctures or blowouts caused by the use of the Customer’s vehicle; (v) as well as own or third-party damages and losses that occur as a result of the driving of the Vehicle in a manner contrary to the rules of traffic, circulation of motor vehicles and road safety.

6.4 In general, they will not be covered by the insurance contracted, and therefore the Client will be fully responsible for any damages caused by negligent or fraudulent action on the part of the Client, such as the deficient care of the Vehicle, its improper or illicit use, distraction or drowsiness while driving, causing damage to the vehicle intentionally, concealing a damage caused to the vehicle in a culpable manner; this being a descriptive enumeration that does not constitute a closed list or numerus clausus of assumptions.

6.5 In case of fault, as is legally defined in the applicable traffic regulations, the Customer will be responsible for the damages caused to the Vehicle, for which reason CitenGo will invoice the amount corresponding to the damages caused to the Client.

6.6 If CitenGo receives a claim for damages as a result of an accident, without having received notification and the documentation of the Customer who was in charge of the vehicle at the time of the accident, CitEnGo reserves the right to claim the costs corresponding to said claim. , as well as to suspend the Service, based on what is established in this contract, in addition to a penalty, in accordance with the applicable Local Particular Conditions.

6.7 In any of these cases and in case of breach or irregular compliance by the Client of the obligations indicated in the Terms and Conditions of the Service, and in particular in the case of lack of diligence or fault, negligence and bad practice, the Client will be Exclusively and personally responsible for any damages and / or losses suffered by the vehicle, its occupants or any third parties.

6.8 The Customer is responsible for the damage caused to the vehicle during its use and to inform CitEnGo when they occur, using the channels provided for this purpose (telephone, Chat incorporated in the Application, Website, or email).

6.9 In these cases, the Client authorizes the invoicing of the corresponding repair costs or other costs derived from the damages incurred, in accordance with the applicable Local Particular Conditions.

6.10 In the event of theft, loss, loss or abandonment of the vehicle during the Service, the Customer will be obliged to pay CitEnGo the amount established in the Particular Local Conditions that apply to it.

7. Claims and administrative infractions.

7.1 In case of theft, fire or acts of vandalism on the Vehicles, their equipment, their accessories or their documentation, the Customer must immediately inform the CitEnGo Customer Service and file a complaint with the police.

7.2 In the event of an accident with or without the contrary, the Client must complete an accident report in full and with as much detail as possible, both regarding the damages and the circumstances in which they occurred. The Client will sign and will pick up the signature of the opponent, if there is one. If the opponent refuses to sign, the lessee must request the police presence for the clarification of the facts and the completion of the attestation, since otherwise the Client will be considered responsible for the accident.

7.3 In the event of theft, fire, vandalism, accident or damage to the Vehicles for any other reason, the Customer must immediately inform the Customer Service Center of citenGo and deliver to the latter as soon as possible the accident part, the attestation police or the complaint, and in any case within a period not exceeding twenty-four (24) hours. Failure to deliver such documents will entitle CitEnGo to charge the Customer an additional charge, in the form of management expenses, regardless of the value of the damages presented by the Vehicle.

7.4 The Client must act diligently to avoid as far as possible the damages to the Vehicles and take the measures that are useful and convenient for the clarification of the incident. This includes, in particular, the duty to respond truthfully and completely to the Citizen’s questions regarding the circumstances of the accident and the duty not to leave the site until the necessary checks have been made so that Citizen can assess the incident.

7.5 CITENGO, in compliance with its legal obligations and as legally required, reserves the right to identify to the competent public administration the Client that has committed an administrative infraction or an offense while driving or parking the Vehicles.

7.6 Failure to pay the penalties and / or sanctions will result in the suspension and / or termination of this Agreement between the Client and Citizen, and may also claim these amounts, adopt the measures it deems appropriate to recover from the damages and losses caused, as well as raise the claim actions that it considers pertinent in the corresponding jurisdiction.

7.7 The user is responsible for checking that there are no temporary prohibitions (for parties, works, …) in the parking area. In the event that this is the case, you will not be able to end the rental if the temporary prohibition begins in less than 24 hours after the end of the service.

7.8 If the vehicle is removed by the municipal crane during the service or after having finished it in a prohibited parking area, all costs and administrative penalties derived will be invoiced to the User responsible for the infraction, in addition to a penalty, in accordance with the Particular Conditions Applicable premises.

8. Modification of the terms and conditions of the Service.

8.1 CitEnGo may modify the Terms and Conditions of the Service to adapt them to technological innovations and new commercial needs, as well as to comply with the legislation in force. Any modification of the Terms and Conditions of the Service will be published on the Website, indicating the date of the update, and will be notified to the Customer by email to the address provided by the same.

8.2 The modifications will be understood accepted by the Client, after the express notification made by CitEnGo, if the Client does not oppose them within a period of fifteen (15) calendar days, counting from the day following the notification, unless current regulations require express acceptance of said changes, or if the Client continues to use the Service after such notification. All this, notwithstanding that the Customer may unsubscribe at any time in accordance with the following clause.

9. Duration, Low, Suspension and Termination.

9.1 Duration

9.1.1 Once registered, the Customer will be linked to his account and the Terms and Conditions of the Service indefinitely, notwithstanding that both Citizen and the Customer may terminate the contractual relationship at any time as provided in this clause.

9.2 Drop of Service

9.2.1 The Customer can unsubscribe from the Service at any time by sending an email with his request to clientes@citengo.com , with the subject “LOW.” . However, after more than fourteen (14) days from the registration and acceptance of the Terms and Conditions of Service by the Client, the right of withdrawal of the Client will not reach the return of the registration fee referred to in clause 5.1. to).

9.2.1 The right of withdrawal and withdrawal of the Client will not reach the return of the amounts paid corresponding to the Services that have been provided, regardless of when the Client is requested to be removed (either before the expiration of the fourteen (14) days following the acceptance of the Terms and Conditions or later).

9.2.2 Once the process of termination of the Service is completed, the Client’s account will be deactivated and the Customer will not have access to the Service.

9.3 Suspension and termination of the Service

9.3.1 citenGo, for commercial reasons or for reasons beyond CITenGo, may terminate the Terms and Conditions of the Service and / or cease to provide the Service in any location, duly notifying the Client with a notice period of seventy-two (72 ) hours.

9.3.2 Likewise, in case of breach of the Terms and Conditions of the Service by the Client, citenGo may: (i) suspend the Service, in which case, it will grant a term of seven (7) days to the Client to correct said breach or make the allegations it deems appropriate; or (ii) proceed with the termination of the Terms and Conditions of the Service, duly notifying the Client.

10. Limitation of liability.

10.1. citenGo will not be liable for damages of any nature that the Client or a third party may suffer in any way for the Service, not directly attributable to cases of intent or gross negligence by CitenGo.

10.2. It will not be considered a breach of its obligations by citenGo the changes that are necessary to apply in the hours (of attention or service), Service and parking areas or any internal process of the Service. Nor shall any failure of the computer systems, the Website and the Application, as well as any cause attributable to suppliers, assignees, licensees or subcontractors of citenGo, to third parties in general, be considered a breach by CitenGo.

10.3 citenGo will not be responsible for the total or partial breach of the obligations caused by fortuitous event or force majeure, including, acts of the public administrations, administrative or legal restrictions to the circulation, disturbances, manifestations or interruption of the communications.

11. Collection of data through the devices.

11.1. citenGo will use electronic devices that allow monitoring the status, operation and movements of vehicles to prevent and clarify crimes and / or accidents, as well as analyze the performance of the vehicle mainly. This information may be used during and after the end of each use of the Service.

11.2. The collection and use of such information will be treated in accordance with the provisions of CitenGo’s Privacy Policy.

12. Contact.

12.1. For the purpose of any type of notification, citenGo designates the following addresses and forms of communication:

citenGo Sharing SL

C / Asturias, 61, Bajo

46023, Valencia

Telephone +34 960 960 975

Email: customers@citengo.com

12.2. Likewise, the Client may contact CitEnGo through the channels provided for this purpose through the Website and the Application itself.

13. Applicable Law and Jurisdiction.

13.1. The Service will be governed by the Terms and Conditions of the Service and, subsidiarily, by the common Spanish legislation in force.

13.2. Any controversy that arises in relation to this contract must be resolved in the courts and tribunals that correspond in accordance with the applicable regulations. When the Client has the status of merchant or lacks legal domicile in Spain, any dispute arising in relation to this contract, shall be resolved in the courts and tribunals of Valencia capital, waiving any other jurisdiction that may correspond to the Parties

CONDITIONS OF THE “RENTAL” SERVICE

The following are the general terms and conditions of the vehicle rental agreement entered into between the company CitenGo Sharing SL (hereinafter referred to as citenGo) and the customer, with the identification data of both parties included in the Contract.

In case of contradiction with the particular conditions indicated in the contract, those indicated in the rental contract will prevail.

1. Use and condition of the vehicle.
1.1 The customer receives the vehicle described on page 1 of the contract, in perfect working condition, with its documents, tires and accessories (helmets, padlock, key fobs etc.) and undertakes to conserve them and drive the vehicle in compliance with the provisions of the Code of Conduct. circulation and in accordance with the specifications of use of the type of Vehicle that are displayed at the counter of the rental office and that the customer declares to know. The damage caused to the rented vehicle will be paid in accordance with the list of damages exposed at the counter of the rental office that the Client also declares to know. These Local Particular Conditions are available at www.citenGo.com/danos .

It is expressly forbidden to the Client to vary any technical characteristic of the Vehicle, the keys of the Vehicle, the equipment of the vehicle, the tools and / or accessories of the Vehicle, as well as to effect any modification of its exterior and / or interior appearance (unless express written authorization by part of citenGo).

1.2 The Vehicle is only authorized to be driven by the person (s) identified and accepted by Citizen in the rental contract and / or any annex thereto, provided that they are in possession of the valid driving license in the rental country and in force, having to exchange driving permits issued abroad when provided by current legislation.

In case the client does not comply with the conditions and the driving license valid and in force in the country of rental, it will be the responsibility of the client so the service will be canceled and the refund will not be paid.

1.3 It is forbidden to leave the city area, defined with a radius of 6km from the town hall, unless another value is explicitly indicated in the contracted rate. You can travel outside the city or on motorway / motorway within the aforementioned radio. In any case, the range of action of the vehicle will be limited to 100km from the town hall, even in the rate “WITHOUT LIMITS”.

1.4 The transport of vehicles on board any type of ship, train, truck or plane is not permitted (unless expressly authorized in writing by CitEnGo).

1.5 It is forbidden to leave Spanish territory with the rented vehicle.

1.6 Damages of any kind that Citizen may suffer due to non-compliance with the conditions set out in this article and / or for use different from that agreed by the Client, authorize Citizen to withdraw the Vehicle to the Customer and to invoice and charge the latter, prior written communication 5 days in advance, duly justified amounts corresponding to the repair or other expenses derived from said damages (indicated in the Particular Local Conditions).

1.7 In case of theft or loss of the vehicle, the Customer is required to present the vehicle keys and the corresponding theft report. Otherwise, the full amount of the vehicle is charged.


2. Price, duration and extension of rent.
2.1 The rental price is that expressed in the rental contract and is established according to the General Tariff Valid (in relation to services, taxes and fees) and the initial price agreed with the Client at the time of rental, according to the selected rate.

2.2 The rental price includes the mandatory and voluntary vehicle liability insurance costs.

2.3 The deposit will only be returned to the Client when CitgenGo finds that there is no concept to deduct from it for other reasons under the provisions of these General Conditions or in the service contract. After the correct return of the vehicle, citenGo returns the deposit on the same card.

2.4 In no case can the bond paid at the beginning of the rental serve for an extension of the same. In the event that the Customer would like to keep the vehicle for a longer period of time than originally agreed, the latter undertakes to obtain prior express authorization from CitEnGo and immediately pay the additional amount for said extension.

2.5 The Customer undertakes to return the vehicle to Citizen on the date and time scheduled and at the place agreed in the rental agreement. No refund will be made if the vehicle is returned before the deadline stipulated in the contract. The return of the Vehicle in a different place from the one initially agreed, upon acceptance of CitEnGo will imply an additional charge. It is essential to present a copy of the contract and the vehicle keys for any change or refund. A delay in the return of the vehicle without prior notice to the citenGo store where it was rented will entail a fine (indicated in the Particular Local Conditions) in addition to the price of the extra rental days.

2.6 Only the finished service is considered once the Vehicle and its keys have been delivered to Citizen in the office hours where it was rented, and under the conditions stipulated in the contract.

3. Payments.
3.1 The Customer agrees to pay CitEnGo:

a) The amount resulting from the application of the General Tariff Schedule and the initial price agreed in the rental contract according to the selected rate, corresponding to duration, additional equipment and complementary services, according to the stipulated conditions, as well as applicable taxes and fees .

b) The amount corresponding to the fines or sanctions corresponding to any infringement of the current legislation, in which the Client may incur as a result of the use of the vehicle subject to the rental agreement, as well as the corresponding surcharges for the delay in payment by the Client and the judicial or extrajudicial expenses in which the Citizen could have incurred as a consequence of the foregoing. In case of a fine, the customer will be charged for the corresponding administrative procedures that will be charged directly to the client’s credit card.

c) The amount indicated in the Local Special Conditions, if a citenGo employee must travel to a municipal warehouse to recover the vehicle that was removed due to the Client’s responsibility. Likewise, it will also be responsible for the payment of the derived fine imposed by the local authorities, which will be charged directly to the client’s credit card.

d) The amount that could be derived for any circumstance causing the Customer damages to third parties or to Citizen. In the event that he was already insured, when Citizen receives the amount of the damage or damage from the insurer, he will return it to the Customer, which would have been charged for that concept.

3.2 The payment of the amounts outlined in section 3.1 above must be made in cash, with credit card or bank transfer. The additional amounts can be charged directly from the deposit and if these exceed the amount of the deposit, citenGo will charge the excess in the client’s credit card account. If the client does not pay within 24 hours, Citizen may deduct said payment from the deposit or deposit and claim them by judicial or extrajudicial means without further processing. The client authorizes this operation by signing the rental agreement.

4. Mandatory vehicle insurance, theft, loss and damage to your own vehicle.
4.1 The rental price includes compulsory civil liability insurance covering completely against damages to third parties up to 50 million Euros and medical assistance for the driver and passenger up to € 6,000. Theft insurance, total or partial loss, damages (or any other prejudice) suffered in your own vehicle (or in your luggage, goods or personal belongings transported in the vehicle), for any reason (either vandalism or vandalism) are not included. traffic accident) or personal injury.

4.2 The maximum liability will not apply if the customer does not comply with the provisions of these General Conditions and the instructions indicated in the service contract or in the instruction sheet. In these cases, the customer assumes full responsibility for the consequences and accepts the return of the vehicle, termination of the contract and payment of the corresponding amounts that may result.

5. Roadside assistance.
5.1 In the event that the vehicle can not be driven any more, or can not be started, the Customer must call citenGo to manage the roadside assistance at number 960960975 .

5.2. The concerted roadside assistance service is included in the rental price and covers within the limits of vehicle use detailed in the contracted rate. For assistance outside this radius, the cost of the same will be borne by the Customer. The Client agrees not to leave the vehicle until the crane arrives to take it to the CitenGo store where he rented it.

5.3. A penalty (indicated in the Particular Local Conditions) will be charged to the Customer in the case of inappropriate use of the roadside assistance service: (I) loss or breakage of keys or helmets, (II) lack of battery charge, ( III) Rescue of vehicles in places or roads not suitable for driving or not paved, or any other error, negligence or misuse of the vehicle by the Client.

6. Maintenance and repairs .
6.1 The Customer is not authorized to order the repair of the Vehicle, unless expressly authorized by CitEnGo.

6.2 It is the Client’s obligation to stop the Vehicle when any anomaly of the Vehicle’s operation is detected. The Customer must contact citenGo.

6.3 The customer does not have the right to substitute vehicles during the time of the mechanical inspection, which can reach 2-2.5h.

7 Fuels
7.1 The Customer has the right to recharge the vehicle in recharging points outside the company, provided they are suitable for the vehicle. The recharges in points enabled by citenGo can imply a cost for the client depending on the contracted rate.

8. Incidents
8.1 In case of accident with the vehicle, the customer must present at the store where he rented it, the friendly declaration of accident (blue form that is inside the seat of the vehicle with the rest of documents) duly completed by the two parties involved in the accident. the maximum term of 48 hours from the date on which the accident took place, except for situations of justified major force, and in any case always before the end of the rental period of the vehicle. Reports of incomplete or illegible incidents are not accepted, and if this is the case, it will become the Client’s responsibility to pay for the damages suffered in the vehicle. In case of negation of the opposing party, you must take note of the license plate, model and color of the vehicle involved as well as the contact information of any possible witness.In any case, the tenant must report all incidents to the employees in the citenGo store.

8.2 Non-delivery by the Customer to a citation of the accident statement will imply a minimum charge whatever the value of the damage presented by the vehicle at the time of its return, the amount of which can be billed in any case in case of inapplicability of the coverage of the additional insurance of franchise reduction in accordance with the provisions of this Article. In any case, the guarantee will be retained to the Client until it has not been clarified which party is responsible in the accident and therefore, who is responsible for the damages of the citenGo vehicle. Damage to the scooter itself will be paid in accordance with the Local Special Conditions available at www.citenGo.com/danos .

8.3 If in case of accident, the vehicle is not suitable for driving, citenGo will retain it until the completion of the procedures of expertise. In this case, the customer does not have the right to replacement vehicle.

9. Modifications of the rental agreement.
These General Conditions, as well as the remaining clauses of the rental agreement, may only be modified by means of a written agreement signed by both parties.

10. Computer processing of personal data.
10.1. citenGo will use electronic devices that allow monitoring the status, operation and movements of vehicles to prevent and clarify crimes and / or accidents, as well as analyze the performance of the vehicle mainly. This information may be used during and after the end of each use of the Service.

10.2. The collection and use of such information will be treated in accordance with the provisions of CitenGo’s Privacy Policy.

11.Applicable Law and Jurisdiction.

11.1. The Service will be governed by the Terms and Conditions of the Service and, subsidiarily, by the common Spanish legislation in force.

11.2. Any controversy that arises in relation to this contract must be resolved in the courts and tribunals that correspond in accordance with the applicable regulations. When the Client has the status of merchant or lacks legal domicile in Spain, any dispute arising in relation to this contract, shall be resolved in the courts and tribunals of Valencia capital, waiving any other jurisdiction that may correspond to the Parties

12. Cancellation policy for reservations.
If the cancellation is made with a notice of more than 24 hours, 100% of the amount paid in the reservation to be canceled is reimbursed.

Cancellations are not allowed for prewarnings shorter than 24 hours.

If the cancellation of the reservation occurs without notice, the landlord will not make any refund.

citenGo is not responsible for weather conditions.

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